Our management team, like you, is continuing to monitor the coronavirus (COVID-19) outbreak with the latest available news. We must think about how to best aid our customers, local businesses and employees while also attempting to promote calm, rational decision making amongst our community. We will continue to provide reliable access through our safest resources, using smart solutions that benefit us all.
Changes Beginning Monday, March 23rd:
Beginning Monday, March 23rd, we'll be applying some precautionary measures in a effort to limit the spread of Coronavirus:
• For the well-being of all our customers and employees we will be diverting everyone to the drive-thru lane by default. The lobby will be closed.
• If you need to see your banker in person for safety deposit boxes, loans, new account openings, or other urgent matters, please call your local branch and schedule an appointment.
Sorry for any inconvenience this may cause you.
We appreciate your understanding, compliance, and business.
Thinking Smart. Staying Calm:
We understand the rational of our customers to worry about accessing the bank and the security of their savings at this time. However, all banks, especially community banks, are vital institutions during any national emergency. We and other banks will remain open and you will always have constant access to your money during this unprecedented outbreak. You don't want to withdraw any large quantities and attempt to shelter that money. The safest place for your hard-earned dollars are within our vault, government insured and under constant surveillance. Please do not leave yourself vulnerable to carelessness or theft.
If you are concerned please talk to any one of our managers and we will advise you the on the best course of action.
We are here to help you.
Safety First. Social Isolation and Health Habits:
According to the World Health Organization there are five very basic steps you can take to better protect yourself and those around you.
1.HANDS - Wash them often.
2.ELBOW - Cough into it.
3.FACE - Don't touch it.
4.FEET - Stay more than 6ft. apart.
5.FEEL - Sick? Stay home.
For more information on how to stay safe follow the link here.
The current spread across the U.S. can be tracked on the CDC's website at: https://www.cdc.gov/coronavirus/2019-nCoV/index.html
Small Business Support:
During this time, many small businesses are suffering substantial economic injury. If you are looking for Coronavirus assistance for your small business or more information about the recently passed CARES Act (Coronavirus Aid, Relief, and Economic Security Act) please follow this link for the U.S. Chamber of Commerce website. Additionally, the U.S Chamber has released a helpful guide and checklist. This provides an informative and detailed description of eligibility, certifications, quantities, and loan forgiveness. Click here to see the entire guide. The U.S. Small Business Administration is also a valuable resource to our local businesses looking for fiscal relief. This link will take you to their website, sba.gov.
Online Banking and Other Alternative Options:
Our website CarolinaBank.net can be accessed at any time and provides a constant connection to your account. During this time you may find it extremely beneficial to download the Carolina Bank mobile app on your smart phones Google Play Store (Android) or Apple Store (iPhone). You can deposit checks, check balances, monitor account transactions and much more from the safety of your own home. Our Telelink (Telephone Banking) service is available by dialing (844)890-8499 toll free. It is an easy, automatic phone system with a touch tone menu; works without a smartphone. Lastly, our ATM Locations are available here.
Recommended Safe Online Practices:
With so much attention directed to COVID-19, Cyber Scams may be on the rise due to predatory opportunist. For example, fraudulent emails with malicious attachments or links to fraudulent websites attempting to trick the recipients into revealing sensitive information or donating to fraudulent charities or causes. Please use extreme caution if you receive any emails with COVID-19 related information in the subject line, attachment, or hyperlink, and be wary of social media pleas, texts or calls related to COVID-19.
Make sure to verify that any online banking tools being used are created and maintained by Carolina Bank & Trust. Do not relinquish any personal information (i.e. account number, debit card number, SSN, DOB) - if someone is asking for that info - they are not the bank.